Returns Policy
At sheiny we offer a seamless return process
All orders are eligible for a return within 14 days of the order date
A $15 USD return shipping cost will be deducted from your refund
The return shipping cost will be returned to you as $15 store credit towards your next purchase. You will receive your personalized code by email
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it with the original tags. Returns must be sent in the original packaging or in the DHL return bag provided.
Returns that are placed in boxes larger than the box received are subject to charges reduced from the refund total
To start your return, please complete the return process via our Returns Portal.
**You must add a pound key/hashtag (#) in front of your order number in the Returns Portal for it to recognize the order number
* The Mini Me Intarsia Jumper cannot be returned
***Items included in the sale section are final sale and
not refundable
exchange:
First exchange with courier - free.
Within 7 days of receiving the item.
An exchange can be made by ordering from the website as long as the product has not been worn and still has the hygiene sticker and ticket.
return:
Please note that according to the regulations of the Ministry of Health there is no right of return/cancellation for swimwear and underwear. If you haven't found another item to exchange, you can return the credit clothes to the store (the credit is time-limited).